Unfortunately, due to staffing shortages at DSHS, it has been difficult for applicants to get through to DSHS and the wait times on the phone have been long. These tips can help you secure your interview faster:

• Call in the morning right when they open at 8 a.m.
• Avoid calling on Mondays
• Avoid calling the day after a holiday
• Avoid calling on the first and last week of each month
• If you are able, try going in person to your local community services office, locations here.